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Nigerien government services go online
The days of spending hours heading to administrative buildings in the capital may be nearing an end. Niger’s government business is going online, in an effort to improve service and expand public access.

To support Niger’s digital transformation AFD allocated a €700,000 grant (about FCFA 460 million) to the National Agency for Information Society (ANSI) in 2019. ANSI was set up in 2017 as part of a national strategy to provide universal access to digital technologies. It’s a technical cooperation project, implemented by Expertise France.

This project’s main objective is to design digital public services to simplify relations between citizens and the State, and to adapt transactions to the digital uses of people. 


80 procedures, maximum access 

After just a few months of project implementation, a first version of a public service web portal is now available in Niger: service-public.ne. Citizens and companies in Niger can consult 80 administrative procedures, such as ordering nationality records, building permits and requests for business tax exemptions. 

The website’s features include the availability of an audio description of each procedure and translations in Hausa and Zerma, so people will not be excluded based on language or ethnicity. 

The move towards a digital administration is especially important for countries in transition in order to establish effective, transparent and inclusive governance. The objective is to contribute to the socio-economic development of people. This makes e-government a driver for national development. This project is supporting the Government of Niger’s initiatives under the Niger 2.0 strategy. 


From consultation to implementation 

There are still many challenges. Some procedures are not yet available, but the future objective is for all such tasks to go online. 
To this end, intensive work to transfer expertise and experience, the cornerstone of this technical cooperation, has been carried out between the French and Nigerien teams. This cooperation has now made the digital public services of Niger 2.0 a reality.
 

Further reading